This Privacy Policy describes how HawthorneHero Appliance Repair (we, us, or our) collects, uses, and shares information when you visit our website or contact us for appliance repair services. By using our website or engaging with us, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide when you contact us via phone or submit a service request form. This may include your name, email address, phone number, and any other details necessary to fulfill your request. We do not process transactions or collect credit card information via our website.

In addition, our website may automatically collect non-personal browsing data through technologies such as cookies and web beacons. This information helps us understand your usage patterns and improve your experience on our site.

How We Use Your Information

The information we collect is used to provide and improve our services, respond to your inquiries, and communicate with you for service-related purposes. By contacting us, you consent to receiving communications from us and our partners via phone, email, or text message regarding your service requests.

Sharing of Information

We may share your information with our trusted partners who assist us in delivering our services. This sharing is limited to what is necessary for operational and service needs. We do not sell or rent your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to enhance your user experience. You can configure your browser to reject cookies; however, this may limit your ability to use certain features of our website.

Dispute Resolution and Limitation of Liability

By using our website or engaging our services, you agree to waive the right to sue or take any legal action against us beyond direct negotiation for disputes related to our website or services. You also acknowledge that any claim or cause of action you may have is limited to compensation not exceeding $100. You agree to bear your own legal fees and expenses in any dispute resolution process.

Opt-out

If you wish to opt-out of receiving communications from us or have questions regarding this Privacy Policy, please contact us at (310) 742-5201. We will promptly address your concerns and update your communication preferences as requested.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and your continued use of our website or services after any changes signifies your acceptance of the updated policy.